One in Five GLS Spain Parcels Is Already Collected Through Parcel Shops and Smart Lockers

GLS Spain Surpasses 10,000 Collection Points in Spain and Strengthens a More Flexible, Efficient and Consumer-Oriented Delivery Model

22 September 2026

One in Five GLS Spain Parcels Is Already Collected Through Parcel Shops and Smart Lockers

Madrid, September 23, 2026.- GLS Spain continues to strengthen the Out Of Home model as one of the leading alternatives for parcel delivery. Currently, 20% of the company's deliveries in Spain are already made through its GLS Points network (parcel shops and smart lockers), reflecting the growing preference among consumers for delivery options that allow them to decide when and where to collect their orders.

To meet this evolving demand, the company has expanded its network to more than 10,000 parcel shops and smart lockers across Spain. This infrastructure offers greater flexibility to recipients while helping to optimize last-mile distribution.

As part of this strategy, GLS Spain has accelerated the rollout of its own smart lockers, surpassing 827 lockers across the country. The company also plans to continue expanding this network during the coming financial year. One of the most significant projects is the partnership with Metro de Madrid, which includes the installation of smart lockers in all 19 stations on Line 3. This initiative further reinforces GLS Spain's position as one of the pioneering logistics companies integrating parcel solutions into public transport infrastructures, enabling more efficient and sustainable urban deliveries.

The growth of this model is also reflected in consumer shopping habits. According to "The Out Of Home Phenomenon" study conducted by GLS Spain, 64% of Spaniards who shop online have already used a parcel shop or smart locker to collect at least one of their orders, consolidating this model as an increasingly common alternative to traditional home delivery.

The study also highlights the positive impact this system has on local businesses: eight out of ten Spaniards believe that parcel collection through partner stores benefits local commerce, while more than half admit to making an additional purchase when collecting a parcel.

The flexibility offered by this model is also reflected in recipient behavior. Over the last year, 6.4 million GLS Spain users redirected the delivery of their parcels from their home address to a parcel shop or smart locker through channels such as the MyGLS app, WhatsApp, or email.

"At GLS Spain, we continue to strengthen our network of parcel shops and smart lockers because we believe flexibility has become a key element of the delivery experience. The fact that one in five deliveries is already made through this network demonstrates that this model responds to the evolving needs of consumers. In addition to improving the recipient experience, it contributes to more efficient and sustainable distribution while generating a positive impact on local businesses," said José Luís Ballesteros, OOH Manager at GLS Spain.

GLS Spain continues to invest in technology and infrastructure to optimize its operations and develop logistics solutions that meet the evolving needs of businesses and consumers, further reinforcing its position as a benchmark in last-mile delivery.

About GLS Spain

GLS Spain is a subsidiary of the GLS Group, a leading provider of national and international parcel, freight, and express delivery services, operating in more than 50 countries. Thanks to its extensive logistics network and strong local market expertise, GLS connects its customers with millions of shipments every day through high-quality, personalized, and flexible services across Europe, Asia, and the Americas.

As a group, GLS delivered 926 million parcels during the 2024-2025 financial year, supported by a network of more than 1,700 facilities, a fleet of over 42,000 trucks and delivery vehicles, and an Out-of-Home network exceeding 117,000 parcel collection and delivery points.

In Spain, GLS operates through a network of more than 600 owned depots and agencies, complemented by over 10,000 GLS Points (parcel shops and smart lockers), as well as more than 4,900 delivery vehicles and walkers.

The KM0 Hub in Madrid, with a surface area of more than 33,000 m², is GLS Spain's main logistics hub and headquarters. Equipped with advanced logistics technology, including automated sorting systems capable of processing up to 50,000 parcels per hour, it enables an operational flow of more than one million shipments per day during peak periods.

GLS operates three Artificial Intelligence Hubs in Europe, each specializing in a key business area. Spain's CX & Sales AI Hub drives the Group's digital transformation in customer experience, marketing, and sales.

For more information, visit www.gls-group.com/ES/ www.gls-group.com/ES/ .