Accessibility Statement

by

General Logistics Systems B.V.

Spaklerweg 50-52

1114 AE Amsterdam, The Netherlands

Website: gls-group.com
Telephone: +31 6 211 935 82
E-Mail: accessibility@gls-group.com

This Accessibility Statement applies to the digital services provided by General Logistics Systems B.V. on its website gls-group.com .

Commitment to Accessibility

This accessibility statement is based on the European Accessibility Act (Directive (EU) 2019/882) and its implementation into Dutch legislation effective as of June 28, 2025.

It applies to the following services and products provided by General Logistics Systems B.V.:

  • Track & trace functionality
  • Customer service (telephone, email, and live chat)

We strive to make our digital services perceivable, operable, understandable, and robust, based on the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Accessibility Measures

The website gls-group.com is compliant with the Dutch Accessibility laws:

Functional performance criteria: We offer various operating modes to ensure that our products and services can also be used by users with physical, sensory or cognitive impairments. These include:

  • Visual alternatives: All content is accessible without colour differentiation and there are text alternatives for users with impaired vision.
  • Auditory alternatives: Our features do not require hearing and offer enhanced audio capabilities for users with hearing impairments.
  • Manual interaction options: Our digital content can be used without fine motor control and without significant hand muscle strength.
  • Protection from visual stimuli: We avoid visual stimuli that could trigger photosensitive seizures.
  • Support for cognitive impairments: We ensure that features are provided to support cognitive impairments in order to make use as easy as possible.
  • Privacy when using accessibility features: All accessibility features used ensure the privacy of our users.
  • Through regular reviews and adjustments, we ensure that our digital offerings comply with legal requirements and are continuously improved to guarantee high accessibility and security for all users.

The assessment was carried out by means of an internal self-assessment based on the requirements of WCAG 2.1 AA.

Feedback and Contact

We welcome feedback on the accessibility of our services. If you encounter barriers, please contact us:

Email: accessibility@gls-group.com

Postal Address: General Logistics Systems B.V., Spaklerweg 50-52,

1114 AE Amsterdam, The Netherlands

Telephone: +31 6 211 935 82

We strive to respond within five business days.

Enforcement

If you are not satisfied with our response, you can file a complaint with the Dutch supervisory authority once enforcement begins under the Dutch Consumer and Market Authority (ACM).

Dutch Consumer and Market Authority (ACM)

PO Box 16326
2500 BH The Hague
The Netherlands
Fax: +31 70 7222 355

Email: acm-post@acm.nl

More information: https://www.acm.nl/en

Statement Details

This statement was created on June 27, 2025. This accessibility statement has been prepared with the utmost care and is regularly updated to meet current requirements and standards. However, errors cannot be completely ruled out. If you find any errors in this statement, please let us know using the Report Barriers feature listed in this document.

This document was last updated on June 27, 2025.